Politique d’expédition

Shipping Policy - Sobe Masa Studio

Effective Date: 03/07/2023

Thank you for shopping at Sobe Masa Studio. This Shipping Policy outlines important information regarding the shipping and delivery of your orders placed through our eShop. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms outlined below.

1. Order Processing Time

1. We strive to process and ship orders as promptly as possible. Our standard order processing time is [Insert number] business days. Please note that this processing time does not include weekends or holidays.
2. During peak seasons, promotional periods, or unforeseen circumstances, order processing times may be longer than usual. We appreciate your patience and understanding during such times.

1. Shipping Methods and Delivery Time

1. We offer various shipping methods to provide you with flexibility. The available options and their associated delivery times will be displayed during the checkout process.
2. The estimated delivery time is calculated from the date of shipment. Please note that this is an estimate and not a guarantee. Actual delivery times may vary due to factors beyond our control, such as customs delays or carrier disruptions.

1. Shipping Costs

1. Shipping costs will be calculated and displayed during the checkout process based on the destination, weight, and dimensions of the package, as well as the selected shipping method.
2. Any additional fees, such as customs duties, import taxes, or other charges, are the responsibility of the customer and may be collected by the shipping carrier upon delivery. We recommend checking with your local customs office for more information on applicable fees.

1. Order Tracking

1. Once your order has been shipped, we will provide you with a tracking number and a link to track the status of your shipment. You can use this information to stay updated on the progress of your delivery.
2. Please note that tracking information may take some time to be updated by the shipping carrier. If you have any concerns or questions about the status of your shipment, feel free to contact our customer support team.

1. Shipping Restrictions

1. We currently offer shipping to [Insert applicable countries/regions]. If your country or region is not listed during the checkout process, we regret to inform you that we cannot fulfill your order at this time.
2. Some items may be subject to shipping restrictions or regulations imposed by local laws or carriers. If any items in your order are restricted, we will notify you and provide alternative options if available.

1. Address Accuracy

1. It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays, misdeliveries, or undeliverable packages resulting from an incorrect or incomplete address.
2. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to assist you, but please note that address changes are not guaranteed once an order has been shipped.

1. Lost or Damaged Packages

1. We take great care in packaging and ensuring that your order reaches you in good condition. However, in the rare event that your package is lost or damaged during transit, please contact our customer support team immediately.
2. We will work with the shipping carrier to investigate and resolve any issues related to lost or damaged packages. Please note that this process may take some time, and we appreciate your patience.

1. Contact Us

If you have any questions, concerns, or inquiries regarding our Shipping Policy, please contact us at:

Contact@sobemasa.com

 

Our customer support team will be happy to assist you and provide any necessary clarification.

By placing an order with Sobe Masa Studio, you acknowledge that you have read, understood, and agreed to this Shipping Policy.